Service case — repair, tracking, service invoice

Opening a service case

If a product you bought is faulty, or you need warranty / workshop service, open a case in the shop chat or with your invoice number. An invoice or order number is required.

You will get a service reference and a tracking code by email.

Track the case (no login)

Open Track a service case or the email link. Enter the reference and tracking code, then Show status.

When we are waiting for the unit, the page shows the Debrecen workshop address. After you post it, tap I have posted it. The courier number is optional.

Warranty or paid repair

Technicians check whether the work is under warranty. We do not promise a free repair or a final price in chat.

If the repair is not under warranty, a service invoice for parts and labour appears on the track page only after it is issued. You also receive it by email.