General Terms and Conditions (GTC)

This document will not be filed (not accessible afterwards), it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions about the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.

The scope of these GTC covers legal relationships on the Service Provider's website and subdomains. These Terms and Conditions are continuously available and can be downloaded, and can also be printed at any time from the following link: General Terms and Conditions (Terms and Conditions)


1. Service provider data

Service provider name: NeoLincos Hungary Private Limited Company

Abbreviated name: NeoLincos Zrt.

Tax number: 26388496-2-13

Community tax number: HU26388496

Company registration number: 13-10-041842

Registered: by the Company Court of the Budapest District Court

Headquarters (place of complaint handling): 2142 Nagytarcsa, Csabai út 1252 hrsz.

Approach: 2142 Nagytarcsa, Csabai út 1252 hrs. and corner Petőfi Sándor út 86

Phone: +36-28-747-421, +36-70-608-1354



Location: 4002 Debrecen, Balmazújvárosi út 10.

Telephone: +36-70-607-9553




Name and address of storage service provider: Lincos Kft. (4002 Debrecen, Balmazújvárosi út 10.)

Telephone: +36-70-608-1455



Language of the contract: English, original language: Hungarian.

2. Basic provisions

2.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and Act 2001 on certain issues of electronic commercial services and services related to the information society. CVIII of . (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.

2.2. These Regulations are effective from December 11, 2020 and will remain in effect until revoked. The Service Provider is entitled to unilaterally amend the Regulations (circumstances giving rise to the amendment: change in shipping cost, change in legislation, business interest, company-related changes). The Service Provider publishes the amendments on the website 11 (eleven) days before their entry into force - during which time the Consumer is entitled to withdraw from the contract or terminate it. By using the website, consumers accept that all regulations related to the use of the website automatically apply to them.

2.3. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part thereof is prohibited without the written consent of the Service Provider.

3. Registration/purchase

3.1. By purchasing/registering on the website, the consumer declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.

3.2. During the purchase/registration, the consumer is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the Consumer uses its services on behalf of another person, with the data of another person.

3.3. The Service Provider bears no responsibility whatsoever for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the Consumer.

3.4. The Service Provider shall not be held liable for damages resulting from the Consumer forgetting his or her password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

4. Range of products and services available for purchase

4.1. The displayed products can be ordered online and in the Service Provider's stores. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.

4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations.

4.3. If a promotional price is introduced, the Service Provider will fully inform Consumers about the promotion and its exact duration.

4.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to the obviously incorrect, e.g. for a price of "0" HUF or an unrealistically low price of HUF that is significantly different from the well-known, generally accepted or estimated price of the product, possibly due to a system error, then the Service Provider is not obliged to deliver the product at an incorrect price, but can offer delivery at the correct price, which knowing this, the Customer may abandon his intention to purchase. According to domestic jurisprudence, a deviation of at least 50% from the market value of the given product or service, whether positive or negative, is considered a significant deviation. However, we inform consumers that the law does not define the concept of conspicuous value disproportion (§ 6:98 of the Civil Code).

4.5. In the case of an incorrect price to the extent described in point 4.4, there is a striking disparity in value between the real and indicated price of the product, which even an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.

5. Order process

5.1. After registration, the consumer logs into the webshop and/or can start shopping without registration.

5.2. The consumer sets the number of products to be purchased.

5.3. The consumer places the selected products in the shopping cart. The consumer can view the contents of the basket at any time by clicking on the "basket" icon.

5.4. If the Consumer wants to add an additional product to the cart, he selects the "Continue shopping" button. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete" button. Quantity and price are automatically updated by changing the number of pieces.

5.5. By clicking the "Proceed to checkout" button, the Consumer selects the delivery address and then the delivery/payment method, the types of which are as follows:

5.5.1. Payment methods:

In the case of personal collection: In case of collection in cash at the Service Provider's business premises or at another location indicated by the Service Provider, in the case of choosing payment upon receipt of the goods, the Consumer shall pay the purchase price of the product in cash at the Service Provider's business premises or at another location indicated by the Service Provider. Cash payment is only possible in Hungarian forints and euros. The HUF/EUR exchange takes place at the MNB's mid-day exchange rate ( Upon personal collection, it is possible to pay the purchase price by bank card in Hungarian forints.

Payment by cash on delivery: If the ordered product is delivered by courier service, it is possible for the Consumer to pay the total amount of the order to the courier in cash or by bank card when receiving the ordered product(s) in Hungarian forints.

By bank transfer: The consumer must transfer the value of the ordered products to the bank account in the confirmation e-mail within the payment deadline. After the amount has been credited to the Service Provider's bank account, the Consumer is entitled to receive the product(s) in the manner determined by him.

Paypal payment: The consumer has the option to pay the total value of the order online via a bank card registered in the Paypal account. The secure payment system is provided by Paypal.

5.5.2. Shipping cost: The shipping cost is the price determined by the courier service for the weight of the products and the shipping distance at the time of ordering, in all cases for informational purposes. The Service Provider can modify it based on knowledge of the conditions, which it informs the Consumer about. If the weight of the ordered product(s) exceeds 40 kg, or due to the nature of the product(s) it can only be delivered on a pallet, we will charge the value of the pallet(s) (HUF 2170 + VAT / piece), for which the Consumer we will inform you in writing before delivery.

5.6. If there is an error or deficiency in the products or prices in the webshop, we reserve the right to make corrections. In such a case, we inform the Consumer of the new data immediately after the error has been detected or modified. After that, the consumer can confirm the order once again or withdraw from the contract.

5.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice (and, if it belongs to the product, the warranty card) is included in the package. The consumer is obliged to inspect the package in front of the courier upon delivery, and in case of possible damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol! Packages are delivered on working days between 8 a.m. and 5 p.m.

5.8. After entering the data, the Consumer can send his order by clicking on the "Submit order" button, but before doing so, he can check the entered data one more time, send a comment with his order, or notify the Service Provider by e-mail of his other wishes related to the order.

5.9. With the order, the consumer acknowledges that he has a payment obligation.

5.10. Correction of data entry errors: Before completing the order process, the consumer can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket, if the basket does not contain the desired quantity, the Consumer can enter the number of pieces of the desired quantity in the data entry field in the quantity column, which is updated automatically. If the Consumer wishes to delete the products in the basket, click on the "Trash" icon. During the order, the Consumer always has the opportunity to correct/delete the entered data.

5.11. After sending the order, the consumer will receive a confirmation by e-mail. If this confirmation is not received by the Consumer within the expected deadline depending on the nature of the service, but no later than 48 hours after the Consumer's order has been sent, the Consumer will be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the Consumer when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the Consumer entered the wrong e-mail address during registration, cannot receive messages due to the storage space belonging to his account being full, or the e-mail provider of any party makes a mistake.

5.12. The consumer acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider, after the automatic confirmation mentioned in the previous point, notifies the Consumer in another e-mail about the details of the order and its expected fulfillment. The contract is established by the Company's acceptance of the offer (order) made by the Customer.

6. Processing and fulfillment of Orders

6.1. Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. The service provider's customer service will always confirm electronically when it can fulfill your order.

6.2. General deadline, within 5 working days from the conclusion of the contract.

6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the Consumer is obliged to pay the purchase price and take delivery of the item.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handover to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5. If the seller is a business and the buyer is a consumer, in the absence of a different agreement between the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (Consumer) without delay, but no later than thirty days after the conclusion of the contract.

6.6. In case of delay by the Service Provider, the Consumer is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.7. The Consumer is entitled to withdraw from the contract without setting an additional deadline if

  1. a) the Service Provider refused to perform the contract; obsession
  2. b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time - and not at any other time.

6.8. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the Consumer immediately and to refund the amount paid by the Consumer without delay.

6.9. The images on this website are illustrations. The data and images on this website are for information purposes only, do not form part of any contractual offer and do not constitute a public offer!

7. Right of withdrawal

7.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, and may return the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal up to 1 year. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the date of conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the date of communication of this information.

7.2. The Consumer can exercise his right of withdrawal with a clear statement to this effect, or pursuant to Art. 45/2014. (II.26.) by means of a declaration model specified in Annex 2 of the Government Decree.

7.3. The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.

7.4. The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.

7.5. The cost of returning the product must be borne by the Consumer, the Service Provider does not undertake to bear this cost.

7.6. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.

7.7. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

7.8. The consumer may also not exercise his right of withdrawal

  1. a) in the case of a contract for the provision of a service, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer has acknowledged that he loses his right of termination after the completion of the service as a whole;
  2. b) with regard to a product or service whose price or fee depends on the possible fluctuation of the financial market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;
  3. c) with respect to a perishable product or a product that retains its quality for a short time;
  4. d) with regard to a product with closed packaging, which cannot be returned for health protection or hygiene reasons after being opened after delivery;
  5. e) with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
  6. f) with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that the company cannot influence, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
  7. g) in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
  8. h) with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
  9. i) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
  10. j) in the case of contracts concluded at a public auction;
  11. k) with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
  12. l) with regard to digital data content provided on a non-tangible data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has declared at the same time as this consent that he/she will lose his/her right of withdrawal after the start of performance.

7.9. Following the return of the product/or the receipt of the cancellation statement, the Service Provider will refund the entire amount paid to the Consumer, including the cost of delivery, except for the extra shipping cost, without delay, but no later than within 14 days of becoming aware of the cancellation, in accordance with the above legislation.

7.10. During the refund, the Service Provider uses a bank transfer payment method, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

7.11. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or deliver them to the Service Provider's address.

7.12. In the case of written cancellation, the consumer must send the cancellation statement within 14 days.

7.13. The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

7.14. The consumer bears only the direct cost of returning the product, unless the Service Provider has undertaken to bear this cost.

7.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.

7.16. The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17. If the Consumer wishes to exercise his right of withdrawal, he may indicate this in writing, by telephone, or even in person at one of the Service Provider's contacts. In the case of a written notification by post, the Service Provider takes into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the Consumer Service Provider by post or using a courier service.

7.18. The Consumer is only responsible for depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the product.

7.19. 45/2014 deals with the detailed rules of the contracts between the Consumer and the Service Provider. (II.26.) Government decree.

7.20. According to Directive 2011/83/EU of the European Parliament and of the Council.

7.21. The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.

7.22. The right of withdrawal applies only to Consumers who qualify as Consumers according to the Civil Code.

7.23. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.

7.24. The procedure for exercising the right of withdrawal:

7.24.1. If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider.

7.24.2. The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification by email or fax, the time of sending the email or fax is taken into account.

7.24.3. In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

7.24.5. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.


Sample declaration of withdrawal (fill in and return only in case of intention to withdraw from the contract)


I/we, the undersigned, declare that I/we exercise my/our right of withdrawal with respect to the contract for the sale of the following product(s) or the provision of the following service:

Date of receipt:

Name of the buyer(s): Address of the buyer(s): Signature of the buyer(s): (only in case of declaration on paper)


8. Warranty

Defective performance

The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.

In the contract between the consumer and the service provider, the stipulation that deviates from the provisions of this chapter on the warranty of accessories and the warranty to the disadvantage of the consumer is null and void.

Accessories warranty

8.1. In what cases can the Consumer exercise his accessory warranty right? In the event of defective performance by the Service Provider, the Consumer may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights does the Consumer have based on his accessory warranty claim? The consumer may - at his or her choice - make use of the following accessory warranty claims: he or she may request a repair or replacement, unless the fulfillment of the demand chosen by the consumer is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another demand. If you did not or could not request the repair or replacement, you can request a proportional reduction of the compensation or the consumer can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another, but the cost of the switch is borne by the Consumer, unless it was justified or the Service Provider provided a reason for it.

8.3. What is the time limit for the Consumer to assert his accessory warranty claim? The consumer is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the one-year limitation period from the completion of the contract.

8.4. Who can you enforce your accessory warranty claim against? The consumer can enforce his accessories warranty claim against the Service Provider.

8.5. What other conditions are there for asserting your accessory warranty rights? Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim other than reporting the defect, if the Consumer proves that the product or service was provided by the company operating the webshop. However, after six months from the date of performance, the Consumer is obliged to prove that the defect recognized by the Consumer already existed at the time of performance.

Product warranty

8.6. In what cases can the Consumer exercise his product warranty right? In the event of a defect in a movable object (product), the Consumer may - at his or her choice - enforce a warranty claim for accessories or a product warranty.

8.7. What rights does the consumer have based on his product warranty claim? As a product warranty claim, the Consumer can only request the repair or replacement of the defective product.

8.8. In which case is the product considered defective? The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

8.9. In what time frame can the Consumer assert his product warranty claim? The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

8.10. Against whom and under what other conditions can you enforce your product warranty claim? You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. The Consumer must prove the defect of the product in the event of a product warranty claim.

8.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

  1. a) the product was not manufactured or marketed as part of its business activities, or
  2. b) the defect could not be recognized according to the state of science and technology at the time of placing it on the market or
  3. c) the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.


8.12. In what cases can the consumer exercise his warranty right? 151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Based on government decree, the Service Provider is obliged to provide a guarantee if the Consumer qualifies as a Consumer.

8.13. What rights are consumers entitled to under warranty and within what time frame?

The warranty period is one year. The warranty period begins on the day the consumer product is handed over to the Consumer, or if the installation is carried out by the distributor or its representative, on the day of installation.


According to the choice of the entitled person based on his warranty claim

  1. a) may request repair or replacement, unless fulfilling the chosen warranty right is impossible, or if it would result in disproportionate additional costs for the obligee - compared to the fulfillment of another warranty claim - taking into account the value represented by the service in a flawless state, the gravity of the breach of contract and the fulfillment of the warranty right damage to the rights holder's interests; obsession
  2. b) may demand a proportionate delivery of the compensation, may correct the defect at the obligee's expense himself or have it corrected by someone else, or may withdraw from the contract if the obligee did not undertake the repair or replacement, is unable to fulfill this obligation, or if the person entitled to the repair or replacement its vested interest is terminated.


There is no room for cancellation due to an insignificant error.

The repair or replacement - taking into account the properties of the thing and the purpose expected by the rightholder - must be carried out within an appropriate time limit, while protecting the interests of the rightholder.


8.14. When is the company released from its warranty obligation? The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other.

8.15 The service provider does not have a warranty beyond the warranty period (professionally expected lifetime) for damages resulting from natural wear and tear/obsolescence.

8.16. The service provider is also not responsible for any warranty or guarantee for damages caused by incorrect or careless handling after the transfer of the risk of damage, excessive use, impacts other than those specified, or other non-intended use of the products.

8.17. If the Consumer requests a replacement within three working days of the purchase (commissioning) due to the failure of the consumer product, the Service Provider is obliged to replace the consumer product, provided that the failure prevents the intended use.

9. Procedure in the event of a warranty claim

9.1. In the contract between the Consumer and the Service Provider, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the Consumer.

9.2. It is the Consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

9.4. The Service Provider is obliged to take a record of the warranty or guarantee claim reported by the Consumer.

9.5. A copy of the protocol must be made available to the Consumer immediately and in a verifiable manner.

9.6. If the Service Provider is unable to make a statement on the fulfillment of the Consumer's warranty or guarantee claim when reporting it, it is obliged to notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.

9.7. The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.

9.8. The Service Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days.

10. Miscellaneous Provisions

10.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.

10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.

10.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

10.4. The Service Provider and the Consumer try to settle their disputes amicably.

10.5. The parties confirm that the Service Provider's webshop operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, the Consumers expressly acknowledge that Hungarian law is the governing law in the relationship between the Consumer and the Service Provider. If the Consumer is a Consumer, the Pp. Based on Section 26 (1), the court of the defendant's (Consumer's) domestic residence has exclusive jurisdiction in disputes arising from this contract against the Consumer.

10.6. The service provider does not apply different general access conditions regarding access to products in the webshop for reasons related to the Consumer's nationality, place of residence or place of establishment.

10.7. The service provider does not - with regard to the payment methods it accepts - apply different conditions to the payment operation for reasons related to the nationality, residence or place of establishment of the Consumer, the place of account of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the EU. .

10.8. The service provider complies with the 2006/2004/EC and (EU) 2017/2394 regulations on taking action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or place of establishment, as well as 2009/22 /REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending the EC directive.

11. Procedure for handling complaints

11.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the Consumer still has a complaint regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

11.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the Consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the Consumer.

11.3. The Service Provider will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.

11.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

11.5. The Consumer can file a complaint with the consumer protection authority: No. 387/2016 on the appointment of the consumer protection authority. (XII. 2.) According to the government decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of district offices:

11.6. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:


Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone number: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mátyus Mariann

E-mail address: Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Mailing address: Pf. 109, 7602 Pécs.

Telephone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address: Békés County Conciliation Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address:

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Tulipán Péter

E-mail address:

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address: Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/118 ext

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address: Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.

Telephone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address: Győr-Moson-Sopron County Conciliation Board

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address:

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Telephone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Zsolt Hajnal

E-mail address: Heves County Conciliation Board

Address: Faiskola út 15, 3300 Eger.

Mailing address: 3301 Eger, Pf. 440.

Telephone number: (36) 416-660/105 ext

Fax number: (36) 323-615

Name: Pintérné Dobó Tünde

E-mail address: Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Telephone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Lajkóné dr. Laugh Judith

E-mail address: Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address:

Nógrád County Conciliation Board

Address: Alkotmány út 9/a, 3100 Salgótarján

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address: Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2nd em. 240.

Telephone number: (1)-269-0703

Fax number: (1)-269-0703

Name: dr. Károly Csanádi

E-mail address:

Website address: Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address: Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Görömbeiné dr. Katalin Balmaz

E-mail address:

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address: Vas County Conciliation Board

Address: Honvéd tér 2, 9700 Szombathely.

Telephone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Zoltán Kövesdi

E-mail address: Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Telephone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address: Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513

Fax number: (92) 550-525

Name: dr. Csaba Koczka

E-mail address:

11.7. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body provides advice on the rights and obligations of the Consumer.

11.8. In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.

11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. The use of the platform requires a simple registration in the European Commission system by clicking on After that, after logging in, the Consumer can submit his complaint via the online website, which has the following address:

11.10. The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation board, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement according to the Consumer's needs.

11.11. If the Consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the Consumer has the option to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:

  1. a) the trial court;
  2. b) the name, place of residence and legal position of the parties and the representatives of the parties;
  3. c) presenting the right to be asserted, the facts on which it is based and their evidence;
  4. d) the data from which the jurisdiction and competence of the court can be established;
  5. e) a definite request for a court decision.


The document or a copy of the document, the content of which is referred to as evidence, must be attached to the statement of claim.

12. Copyrights

12.1. Since this website is considered a copyrighted work, it is prohibited to download (duplicate), retransmit to the public, use it in any other way, store it electronically, process it or sell it without the written consent of the Service Provider.

12.2. Any material from the website and its database can only be taken by referring to the given website, even with written consent.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, as well as its Internet advertising surfaces.

12.4. It is forbidden to adapt or reverse engineer the content of the website or some parts of it; establishing Consumer IDs and passwords in an unfair manner; use of any application that can be used to modify or index the website or any part thereof.

12.5. The name is protected by copyright, its use, with the exception of references, is only possible with the written consent of the Service Provider.

12.6. The consumer acknowledges that in case of use without a license, the Service Provider is entitled to a fine. The amount of the penalty is HUF 60,000 gross per image, and HUF 20,000 gross per word. The consumer acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of a copyright infringement, the Service Provider applies a notarial certification, the amount of which is also charged to the infringing Consumer.

12.7. The image and text materials on the website, as well as their arrangement, are the property of NeoLincos Zrt. Their use in any form is possible only with the express written permission of the owner. The website contains images and text material received from our suppliers, for the publication of which we have the necessary permissions. The LINCOS trademark on the website is the exclusive property of Lincos Kft. Lincos Kft. draws your attention to the fact that it is ready to enforce its trademark rights without restriction, even through criminal law. NeoLincos Zrt. is an authorized, full user of the LINCOS trademark.

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