Consumer Dispute Resolution

Consumer Dispute Resolution

1. Complaint Handling

You can submit your complaint directly to us:

• Email: [email protected]
• Phone: +36 70 608 1461 (Mon-Fri 8:00-16:00 CET)

We will respond to written complaints within 30 days.

2. Alternative Dispute Resolution (ADR)

If we cannot resolve your complaint directly, you may contact the relevant consumer dispute resolution body in your country. As our company is based in Hungary, you may also contact:

Budapest Arbitration Board (Békéltető Testület)
1016 Budapest, Krisztina krt. 99. III. em. 310., Hungary
Phone: +36 1 488 2131
Email: [email protected]

3. EU Online Dispute Resolution (ODR)

The European Commission provides an online dispute resolution platform:

https://ec.europa.eu/consumers/odr

Our email address for ODR purposes: [email protected]