Consumer Dispute Resolution
Information about consumer dispute resolution, complaint handling, and alternative dispute resolution.
Consumer Dispute Resolution
1. Complaint Handling
You can submit your complaint directly to us:
- Email: sales@lincos.shop
- Phone: +36 70 608 1461 (Mon-Fri 8:00-16:00 CET)
We will respond to written complaints within 30 days.
2. Alternative Dispute Resolution (ADR)
If we cannot resolve your complaint directly, you may contact the relevant consumer dispute resolution body in your country. As our company is based in Hungary, you may also contact:
Budapest Arbitration Board (Békéltető Testület)
1016 Budapest, Krisztina krt. 99. III. em. 310., Hungary
Phone: +36 1 488 2131
Email: bekelteto.testulet@bkik.hu
3. Dispute resolution bodies in the EU
The European Commission publishes a list of consumer dispute resolution bodies in each EU country: