Warranty & Guarantee Information

Warranty & Guarantee Information

1. Statutory Warranty (Conformity Guarantee)

Under EU Consumer Rights legislation, you are entitled to a statutory warranty of 2 years from the date of delivery. This means the seller is responsible for any lack of conformity that becomes apparent within 2 years of delivery.

Under the statutory warranty, you may:

• Request repair or replacement of the product.
• If repair/replacement is not possible: request a price reduction or full refund.

Important: Within the first 12 months after delivery, any defect is presumed to have existed at the time of delivery (burden of proof on the seller). After 12 months, the consumer must prove the defect existed at delivery.

2. Manufacturer Guarantee vs. Statutory Warranty

The statutory warranty is your legal right against the seller. A manufacturer guarantee is a voluntary commitment by the manufacturer and exists alongside the statutory warranty. Manufacturer guarantee terms vary by product.

3. Hungarian Mandatory Warranty

As our company is based in Hungary, certain products are subject to the Hungarian mandatory warranty under Regulation 10/2024 (VIII. 22.) IM:

This mandatory warranty applies only to consumers (B2C) and covers product categories listed in Annex 1 of the regulation.

4. Repair Rules

• Repairs must be completed within 30 days of receiving the claim.
• After 3 failed repair attempts, the consumer may request replacement or refund.
• The warranty period is extended by the duration of the repair.

5. How to Make a Claim

You can submit warranty or guarantee claims via:

• Email: [email protected]
• Phone: +36 70 608 1461

Please have your proof of purchase ready.

6. Further Information

Detailed terms can be found in our Terms of Service.

4/A. Exclusions — Natural Wear and Consumables

The statutory warranty and mandatory warranty (where applicable) do not cover defects caused by natural wear and tear, obsolescence, or the normal depletion of consumable parts and materials (e.g. abrasives, fluids, filters, welding lenses, tyre repair materials). Such products are marked as wear items on the product page.

Legal basis: same scope as Section 8.15 of our Terms of Service — no warranty beyond the professionally expected lifetime for natural wear/obsolescence.

Business buyers (B2B)

Mandatory statutory warranty applies to private consumers (B2C) only. For company/business purchases, the Company provides a contractual 12-month commercial warranty from delivery (shop config: warranty.b2b.conformity_warranty_months = 12). Statutory 14-day withdrawal does not apply to B2B. Defective performance may be remedied under Hungarian Civil Code §6:159.